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Video bài nghe Market Leader Pre-intermediate – Unit 11: Conflict – HocHay
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Market Leader Pre-intermediate – Unit 11: Conflict – Listening
A. Listen to the first part of an interview with Eileen Carroll, from the Centre for Effective Dispute Resolution, and answer these questions.
- When was the centre founded?
- Where is it located?
- What does it do?
- How many mediators has it been involved in training?
Đáp án:
- 20 years ago
- London
- It makes businesses aware of more effective ways of dealing with conflict
- Up to 40,000
B. Listen to the second part, where Eileen talks about the commonest causes of conflict at work, and complete this extract from the audio script.
The key problem is inappropriate ………… (1) or no ………… (2) So I would say, avoidance, so that managers are not ………… (3) with their employees as effectively as they might.
There’s a lot of European legislation now around the areas of sex discrimination and ………… (4) work practices, and this does lead to a lot of controversy in the ………… (5)
I think other areas are: clash of personalities, ………… (6), different belief systems, and interestingly, I think a lot of ………… (7) feel that their workloads can be very oppressive.
Đáp án:
- communication
- communication
- dealing
- unfair
- workplace
- culture
- employees
C. Listen to the final part and complete these notes on how to resolve business disputes.
- Have an early ………….
- Recognise there is a ………….
- Have a good ………….
- Get key decision-makers to allow enough ………….
- Have a good ………….
- Make sure difficult issues are …………………….
- Bring together parts of different groups to improve levels of ………….
- Work on problem-solving to find a ………….
Đáp án:
- dialogue
- problem
- process
- time
- agenda
- talked about
- communication
- solution
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Vocabulary Market Leader Pre-intermediate – Unit 11: Conflict– HocHay
- Complete the ‘noun’ and ‘adjective’ columns of this chart with the correctword forms. Use a dictionary to help you if necessary.
| noun | adjective | opposite adjective | |
| 1 | patience | patient | ……….. |
| 2 | calmness | ……….. | nervous |
| 3 | weakness | ……….. | strong |
| 4 | flexibility | ……….. | ……….. |
| 5 | emotion | ……….. | ……….. |
| 6 | consistency | ……….. | ……….. |
| 7 | sympathy | ……….. | ……….. |
| 8 | ………. | formal | informal |
| 9 | enthusiasm | ……….. | ……….. |
| 10 | ………… | creative | ……….. |
Đáp án:
- impatient
- calm
- weak
- flexible
- emotional
- consistent
- sympathetic
- formality
- enthusiastic
- creativity
B. Mark the stress on the noun and adjective forms in Exercise A. The first one has been done for you. Practise the pronunciation with a partner. Then listen and check your answers.
Đáp án:
- ‘patience; ‘patient
- ‘calmness; ‘calm
- ‘weakness; ‘weak
- flexi’bility; ‘flexible
- e’motion; e’motional
- con’sistency; con’sistent
- ‘sympathy; sympa’thetic
- for’mality; ‘formal
- en’thusiasm; enthusi’astic
- crea ‘tivity; cre’ative
C. Opposite adjectives are formed in one of three ways:
- a) using a prefix such as un-, in- or im-: formal -+ informal
- b) using a different word: weak -+ strong
- c) using a paraphrase: friendly -+ not (very) friendly (= unfriendly)
Complete the right-hand column of the chart in Exercise A with the opposites of the adjectives.
Đáp án:
1. impatient
4. inflexible
5. unemotional
6. inconsistent
7.unsympathetic
9.unenthusiastic
10. not (very) creative
D. Complete these sentences with one of the adjectives from Exercise A or its opposite.
- He gets very angry if people are late for negotiations. He is very ..……..
- She always has ideas and easily finds solutions to problems. She is a very …………person.
- He never shows anger, enthusiasm or disappointment during a negotiation.He is totally ………….
- He always agrees with everything his negotiating partner suggests. He is ………….
- I told him I was feeling really bad, and all he asked was ‘Will you be able to meetthe deadline?’ How can anyone be so …………?
- He likes people to feel comfortable and relaxed during a negotiation. He’s a very………… person.
- He let the other side have everything they wanted in the negotiation. He was very
- She is very …………. She keeps changing her mind all the time, which makes hervery difficult to negotiate with.
Đáp án:
- impatient
- creative
- unemotional
- flexible
- unsympathetic
- calm
- weak
- inconsistent
Language Review Market Leader Pre-intermediate – Unit 11: Conflict– HocHay
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A. Correct the grammatical mistakes in these sentences.
- If you pay in dollars, we would deliver next week.
- If I would have his number, I would phone him.
- If the goods will arrive tomorrow, I’ll collect them.
- If the cars would be more reliable, more people would buy them
Đáp án:
- If you paid in dollars, we would deliver next week.
OR If you pay in dollars, we will deliver next week.
- If I had his number, I would phone him.
- If the goodswillarrive tomorrow, I’ll collect them.
- If the cars were more reliable, more people would buy them.
B. Combine phrases from Columns A and B to make conditional sentences. More than one answer is possible in each case.
A
- offer more flexible payment conditions
- pay all the promotion costs
- place an order today
- pay in dollars
- place firm orders in advance
- provide good technical support
- offer us a unit price of $22
- sign the contract now
B
- a) offer a large discount
- b) give you 90 days’ credit
- c) make you an exclusive agent
- d) give you a signing-on bonus
- e) despatch immediately
- f) accept the deal
- g) reduce the price by 20%
- h) increase the order
Đáp án:
- f, h – Buyer talking to seller
- a, b, c, d, f, g – Someone in a company working on a distribution agreement talking to a possible distributor
- a, b, c, d, e, f, g – Seller talking to buyer
- a, b, c, d, e, f – Seller in a commercial negotiation talking to the buyer
- a, b, c, d, e, f- Seller talking to buyer
- f, h – Buyer talking to seller
- f, h – Buyer to seller
- d – Employer talking in a recruitment interview
or a, b, c, e, f, g – Seller talking to buyer
C. Listen to two people negotiating. Look at the audio script and underline the sentences in which the speaker makes an offer, but is not sure it will be accepted. Now circle the sentences in which the speaker makes a firm offer.
Đáp án:
Underline:
If I reduced the price by 7%, would you give me a firm order?
If we increased our order, would you give us a bigger discount?
Circle:
If you increase your order to 1,000 units, we’ll give you a 10% discount.
If you give us 90 days’ credit, we’ll sign the order today
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